The Scottish Graduate School of Social Science (SGSSS) is committed to providing an excellent and fair educational experience for our students and high-quality services to all our stakeholders and other service users. We have a duty to maintain and enhance the quality of our provision and to provide an effective system for handling complaints. 

Our complaints guidance provides information to ensure that complainants can raise matters of concern without fear of disadvantage and in the knowledge that privacy and confidentiality will be respected. We value complaints and use information from them to support our stakeholders and help us improve our services.