SPS Corporate Plan 2023-28: Prisoner Complaints: data and usage

The overall focus will be on analysis to consolidate the evidence base to improve the usage of complaints data. Specifically, the project will examine how complaints management and complaints data use look across the prison estate, including how complaints are handled by officers, how they are categorised and analysed and how complaints data informs service improvements and what best practice looks like in complaints management for prison services, including alignment/compliance with SPSO guidelines.